Gugu Guru Shop FAQs

Here is a list of frequently asked questions (FAQs) on our shop. For any questions not covered in the below list, you can always get in touch with us via our contact form or by emailing shop@guguguru.com to submit your inquiry. Our standard business hours are M-F 9am-5pm ET and we will respond to most questions within the same business day.

GUGU GURU MARKETPLACE

Thank you for shopping with us! We are grateful for your business and are available to answer any questions you may have. Please contact: shop@guguguru.com for assistance. Tickets will be addressed M-F 9am-5pm ET.

What is your return policy?
Returns are welcome within 30 days of receiving your order. Orders past 30 days will not be accepted. Returned item(s) must be unopened, unused, and in original packaging. Store credit will not be issued if the returned products do not meet this criteria. Refunds will be given as Gugu Guru Marketplace store credit only. Customers are responsible for any return shipping costs; however, the return shipping fee will be waived for store credit returns. If you need assistance choosing products or putting together a gift, please email: shop@guguguru.com. Our team of baby gear experts is happy to help!

Are there any non-returnable Items?
For safety and liability reasons, car seats, strollers, and other gear are unable to be returned. If an item is non-returnable, it will be noted on the product’s page.

What about exchanges?
Currently, we do not offer exchanges. 

I received a damaged or defective product - what do I do?
If you receive a damaged or defective product, please contact: shop@guguguru.com within five days of receiving your shipment.

How can I adjust my order?
Please email shop@guguguru.com if you need to adjust your order. Changes are not guaranteed and must be made within 30 minutes of placing the order.

What is your shipping policy?
We are happy to provide complimentary free shipping on most orders. If extra handling fees are applied, it will be noted on the product’s page. Currently, we are only shipping to the contiguous United States.

What about lost or stolen packages?
Gugu Guru is not responsible for lost or stolen packages that have successfully been delivered to the shipping address provided by the customer.

What types of payments do you accept?
Gugu Guru's shop accepts all major credit cards. For those who wish to purchase products or services for someone other than themselves, we offer gift cards.

What about price adjustments?
We are unable to offer price adjustments at this time.

CONCIERGE SERVICES

What are Gugu Guru's concierge services?

Gugu Guru launched in 2015 as a baby product discovery site that makes free, unbiased and highly personalized product recommendations from industry experts based on a parent's style, lifestyle and product preferences. Our concierge service matches parents with one of our professional baby planners, who delivers even more highly personalized help.

Gugu Guru's concierge is the ideal service for busy expectant & new parents who are need a guide that will help them prepare for their journey into parenthood.

What are the benefits of using a Baby Planner?

You would hire a wedding planner, so why not hire a baby planner for the next big milestone in your life (which, by the way, is arguably a much bigger milestone than a wedding)? A professional Gugu Guru Baby Planner is a trained expert who will cut through all the noise for you; helping you prepare and get the right products and information for your family on the first try.

How do I sign up for the concierge services?

To get started, choose one of our Concierge packages. Once you purchase the service, you will receive an email with next steps.

How much do the concierge services cost?

We offer a variety of different packages to fit your budget. 

What forms of payment does Gugu Guru accept?

Gugu Guru accepts all major credit cards.

Can I purchase Gugu Guru services as a gift for a friend or loved one?

For those who wish to purchase Gugu Guru's services for someone other than themselves, we offer Gift Cards.

When will Gugu Guru's Baby Planner be in touch with me?

Your Baby Planner will be in touch with you shortly after you have purchased your package and finished the Gugu Guru quiz. Typically within 24 hours or less on weekdays.

Can I keep working with my Gugu Guru Baby Planner after the service is delivered?

Yes! All of our Baby Planners and experts are happy to keep working with you directly once your service has been delivered. 

Can I use Gugu Guru if I am outside of the USA?

At this time, our services are only offered in the USA.

How do I contact Gugu Guru?

You can always contact us via our contact form. Our standard business hours are M-F 9am-5pm ET and we will respond to most questions within the same business day.

Will I choose my Baby Planner myself?

Your Baby Planner and Concierge team are hand-picked for you based on a number of different reasons from location to your parenting profile and more. However, if you have a specific Baby Planner that you'd like to work with, please contact us via our contact form to let us know and we will do our best to accommodate you.

Can I choose the store or website where my registry is hosted?

Absolutely! If you have a store or retailer preference, we can set up your registry wherever you'd like as long as that store has a website.  If the store does not have a website, we will provide you with a tailored list to bring to that retailer directly.

What are the qualifications of Gugu Guru Baby Planners?

Our team of experienced, expert baby planners is located across the US and expanding every day. All of Gugu Guru's professional baby planners have completed rigorous professional training.  They are knowledgeable and personable, and above all, excited to help you plan for your new arrival and beyond! 

Can I change Baby Planners?

Your Baby Planner is hand-picked for you based on a number of different reasons from location to your parenting profile and more. However, if you are not satisfied with your Baby Planner, please contact us via our contact form so we can get more details and we will do our best to accommodate you.

 

How do you protect my privacy?

At Gugu Guru, your privacy is of the utmost importance to us and we take it very seriously. We are committed to conducting our business in accordance with industry best practices in order to ensure that the confidentiality of personal information is protected and maintained. You can view our company's Privacy Policy here

What is the refund policy for concierge services?
Although we don't typically offer refunds after a Gugu Guru service has been delivered, if you are unhappy with your Gugu Guru experience for any reason, we are committed to making it right. Please contact us via our contact form to let us know and we will be in touch to discuss options.

How do I make changes to my Gugu Guru profile such as my email, name or answer to the quiz?

We are happy to help you with any account changes. Please contact us via our contact form. Our standard business hours are M-F 9am-5pm ET and we will respond to most questions within the same business day.

How do I cancel my account?

Please contact us via our contact form. Our standard business hours are M-F 9am-5pm ET and we will respond to most questions within the same business day.

How can I upgrade/downgrade my plan?

Need a little something more than what you signed up for? No problem! We are happy to help you upgrade to the best plan for your needs. Although we typically do not honor downgrades and/or partial refunds, if you are not happy with your service for any reason, please contact us via our contact form. Our standard business hours are M-F 9am-5pm ET and we will respond to most questions within the same business day.